Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

Requests that are submitted after 14 business days from the delivery date will be denied. Returned merchandise must be in the original manufacturer packaging with all tags attached and no signs or smell of wear. Items that show any sign of wear will be denied and returned back to the customer, no exceptions!

To start a return, you can contact us at info@refinedbybeautyanddesign.com.  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@refinedbybeautyanddesign.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make

What are Final Sale Items?

All items that are bodysuits, swimwear, undergarments, accessories are considered Final Sale, non-returnable and cannot be returned for store credit.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please be sure to read the item description and view our size chart, as all items come just as described and pictured. If an order cancellation is necessary, a request must be approved before any order can be cancelled.

Items must be unworn, unwashed, and have original tags attached.

Items must be free of stains, makeup, deodorant, or wear.

All returns are refunded via store credit in the form of a Refined The Label E-Gift Card.

We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

Returns are processed within 5-7 business days after your item(s) are delivered to us.

Damaged, defective, or incorrect items must be reported within 7 days of delivery.

*Returns for store credit may incur a 15-20% restocking